Shipping policy

You may choose standard shipping and express shipping depending on the items in your order and your location. As your orders may be handed over to local carriers for the final leg of delivery, tracking may not be available every step of the way.

Please make sure that you have provided the correct and current address for shipping and delivery. You may use P.O. boxes and parcel boxes as your shipping address. But certain items can only be delivered to physical addresses. Large products, valuables, perishables, products with age-based restrictions, or items shipped via private carriers may require a physical mailing address or signature confirmation to be successfully delivered. Merchandise partners may also indicate in the product listings that they are unable to ship products to P.O. boxes. Items cannot be delivered to security-restricted areas such as military bases.

After an order has been successfully paid and confirmed, you will see the estimated delivery time and cost for shipping on your order confirmation page. You will also receive an order confirmation message that will outline the estimated processing time for your order.

The warehouse may take 1-3 business days to process your order. You will receive a message once your order has been shipped.

You'll receive a shipment notification message that will provide you with the estimated delivery time for each package once it is shipped. We will also provide you the tracking number when it is ready. You can view this estimated delivery time under each package in your order history at the same time.

In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most up to date delivery date.

Any costs, like but not limited to interest, transaction fees, late payment fees, differences in exchange rates of currencies, memberships fee will not be reimbursed. Please, check with your payment provider which costs are applicable, before placing the order.

If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately and within 60 days of the order date.

Returns of designated and brittle minerals

It is crucial to check with local customs about the legality of importing radioactive minerals and the necessary packaging requirements before making a purchase. Any penalties, return fees, or extra costs will be the customer's responsibility, unless there is a mistake on Crystals2Collect's part. By providing your credit card information, you consent to the collection of these costs. We are not liable for any personal injuries or health concerns. The buyer or possessor of the specimens must ensure their safe storage and display. Additionally, please be aware that we do not provide refunds for designated minerals. We want to inform you that, due to its delicate and brittle nature, we cannot accept returns for crocoite and stibnite at any time. Shipping can be challenging for this material. Before we dispatch your specimen(s), we will provide you with photos showing how they are packed and prepared for shipping. Thank you for your understanding.

Shipper's Details:
A.C.N. 651.525.727 Pty Ltd t/a Crystals2Collect
PO BOX 420 
JIMBOOMBA QLD 4280

Depot for delivery and pick-up (only after appointment):
Unit 2 304 Veresdale Scrub Road, GATE 3
VERESDALE SCRUB QLD 4285 (AUSTRALIA)

Contact details for enquiries about shipping: 

info@crystals2collect.com or

WhatsApp and SMS +6149476161.